Market Research & Business Transformation

Sometimes you can get lucky and discover low-hanging fruit with minimal effort. However, often we need to go deeper than the surface-level information to uncover the valuable insights hidden within your data. Our researchers have  proclivity for digging out the unexpected.  We are equipped with appropriate tools and expertise to perform the research to its fullest.

Although industry behaviors differ , basic customer requirements for contact center services still remain the same. These include Informative & Pleasant Interactions, Responsiveness, Helpfulness, Timeliness, and Resolutions etc. Graphnile factors in these base requirements into all our contact centre processes by deploying customer-focused operations to drive customer satisfaction metrics across every process. Graphnile staffs contact center operations with resources that possess skill-sets and personality types that are aligned to the customers need. Our contact center operations incorporate service best practices and learning that are transposed across all processes ensuring consistent service delivery irrespective of the delivery channel and locations.

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